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Customer Service Representative

Date posted 10/26/2016

Job ID#: 10252BR
Company: General Atomics
Job Title: Customer Service Representative
Job Category: Administrative
City: Fort Madison
State: Iowa
Regular/Temp: Regular Employee
Full-Time/Part-Time: Full-Time Hourly

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Cryotech Deicing Technology, a division of General Atomics, is a leader in the development and manufacturing of deicing products for aircraft, runways and other applications.

We currently have an exciting opportunity for a Customer Service Representative in Ft. Madison, Iowa. Under general supervision, this position is responsible for inside sales and customer support activities.

DUTIES AND RESPONSIBILITIES:

  • Processes orders, price and delivery quotes, stock availability, and expediting account collections through telephone, internet, and correspondence from Cryotech customers and company representatives.

  • Provides order status and pricing information to Cryotech customers.

  • Maintains database records and status reports of customer profiles.

  • Expedites orders at customer request.

  • Provides a high level of customer service and ensures customer satisfaction.

  • May participate in marketing and sales activities such as travel and customer development.

  • Maintains the strict confidentiality of sensitive information.

  • Performs other duties as assigned or required.

  • Typically requires a high school diploma or equivalent along with two or more years related experience in sales or customer service with a basic understanding of office procedures, data compilation and record maintenance.

  • Must have good knowledge of computer operations and applications.

  • Must be customer focused and possess: (1) the ability to identify and analyze issues; (2) organization skills to maintain flow of work; (3) good interpersonal, verbal and written communication skills to interface with internal employees and external customers; and, (4) the ability to use judgment in handling customer inquiries and tact and diplomacy in resolving customer problems.

  • Ability to work both independently and in a team environment is essential as is the ability to work extended hours as required.

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